6.4: Alternatives to voice-based services

Where ICT provides real-time voice-based communication and also provides voice mail, auto-attendant, or interactive voice response facilities, the ICT should offer users a means to access the information and carry out the tasks provided by the ICT without the use of hearing or speech.

Notes

Solutions capable of handling audio, real-time text and video media could satisfy the above requirement.

Testing methods

Type of complianceInspection
Pre-conditions
  1. The ICT provides real-time voice-based communication.
  2. The ICT provides voice mail, auto-attendant, or interactive voice response facilities.
Procedure
  1. Check that the ICT offers users a means to access the information without the use of hearing or speech.
  2. Check that a user can carry out the tasks provided by the system without the use of hearing or speech.
Result  Pass: Checks 1 and 2 are true
 Fail: Check 1 or 2 is false

 

Requirement details

Reference number: 6.4

Related requirements

Related functional statements

Related technical requirements

No related technical requirements are associated with this technical requirement