6.4: Alternatives to voice-based services
Where ICT provides real-time voice-based communication and also provides voice mail, auto-attendant, or interactive voice response facilities, the ICT should offer users a means to access the information and carry out the tasks provided by the ICT without the use of hearing or speech.
Solutions capable of handling audio, real-time text and video media could satisfy the above requirement.
|Type of compliance||Inspection|
|Result|| Pass: Checks 1 and 2 are true
Fail: Check 1 or 2 is false