This glossary contains a series of concepts that are defined in the context of the Toolkit.

Issue of a statement, following review, that fulfilment of specified requirements has been demonstrated. This statement conveys the assurance that the specified requirements have been fulfilled (EN ISO 17000:2004, clause 5.2).
Award criteria
For the purpose of this toolkit, award criteria are the criteria on which the contracting authorities shall base the award when it is made to the tender most economically advantageous from the point of view of the contracting authority, i.e. according to clause 1a of Article 53 in the Procurement Directive.
Call for tenders
In this toolkit, "Call for tenders" is the term used for the invitation to suppliers for the supply of products or services. It is a document or a set of documents containing information on the needs and requirements of the procuring body as well as concerning delivery place and time, contact person, etc. Other terms frequently used are e.g. Request for proposal, Call for bid, Invitation to tender.
Conformity assessment
Demonstration that specified requirements relating to a product, process, system, person or body are fulfilled (EN ISO 17000:2004, clause 2.1). A synonym sometimes used is "compliance verification".
Framework contract
This toolkit uses the term "framework contract" in the same sense as "framework agreement" according to Article 1 clause 5 in the Procurement Directive, i.e. "an agreement between one or more contracting authorities and one or more economic operators, the purpose of which is to establish the terms governing contracts to be awarded during a given period, in particular with regard to price and, where appropriate, the quantity envisaged."
ICT deliverable
A hardware product, software product, service, system or a combination thereof, which is delivered according to a concluded contract or provided upon the completion of a development project.
Procuring body
"Procuring body" is used in this toolkit as synonym for "contracting authority", the term used in the Procurement Directive. Normally, but not always, the procuring body is the intended user organization for the goods or service to be procured.
In this toolkit it is assumed that persons involved in procurement activities are not  only professional procurement staff but also other people, e.g. ICT managers. The term "procurer" should therefore be interpreted as "person involved in the procurement process". To avoid confusion, the term "procuring body" is more frequently used in this toolkit.
Public procurement
Procurement, in a general sense, is the acquisition of goods or services. For the purpose of this toolkit, the concept of public procurement covers the procedures and activities defined and regulated in the Procurement Directive 2004/18/EC. The starting step is a decision to acquire goods and/or services from suppliers in the marketplace. The final step is the signing of a contract, or, for small purchases, the submission of an order to a supplier.
Selection is the verification of suitability and choice of suppliers to be taken into account in evaluation of tenders (in open procedures) or as candidates for being invited to tender (in restricted procedures).
Technical specification
A specification in a document defining the required characteristics of a product or a service, such as quality levels, environmental performance levels, design for all requirements (including accessibility for disabled persons) and conformity assessment, performance, use of the product, safety or dimensions, including requirements relevant to the product as regards the name under which the product is sold, terminology, symbols, testing and test methods, packaging, marking and labelling, user instructions, production processes and methods and conformity assessment procedures. (Directive 2004/18/EC, Annex VI, clause 1b)