Accessibility in ICT

Accessibility in ICT provides procurers with an overview on what accessible ICT is, as well as the legal, economic and social motivators for considering ICT accessibility in their procurements. 

ICTs play an increasingly important role in the lives of Europeans. The use of technology has become an everyday occurrence for most people. It has become difficult or impossible to receive an education, gain employment, shop, travel and do many other things in the community without using some form of technology.

ICT accessibility is the quality of a mainstream technology such as a computer, ticket machine or piece of software, to be used by the widest range of users possible regardless of their abilities or disabilities. This Procurement Toolkit outlines the accessibility requirements needed to achieve this for any given piece of ICT. 

The vast majority of modern ICT can be made accessible or already contains accessibility features in accordance with the accessibility requirements set out in this Procurement Toolkit. By using this Procurement Toolkit, procurers have the opportunity to increase the availability of accessible ICT products and services and also deliver good social outcomes.

“Buying accessible” also makes good business sense. It enables many more customers and citizens to use ICT goods and services. It enables more people to communicate with an organization through ICT channels, which are invariably more cost-efficient that other more traditional customer channels.  

And ICT accessibility is increasingly becoming a matter of law. Many Member States have in place a range of legal measures such as anti-discrimination legislation as well as procurement regulations that require ICTs purchased by public authorities to be accessible.